UX Designer & Researcher
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
We are looking for a UX Designer-Researcher who can collaborate with our Pax8 Enterprise Employee tool admins and our Pax8 employee end users to continually improve the employee user experience. You will own individual design and research projects, view behavioral metrics, and track progress of your suggested improvements to the employee user experience. In order to understand painpoints and opportunities, you will plan and execute employee-centered research, including generative interviews, concept-testing, contextual inquiry/observations, evaluative unmoderated studies, surveys, and usability testing. You will communicate your findings and design recommendations to the team, and help foster a deep understanding of our employees and their workflows using our toolsets.
Essential Responsibilities:
- Collaborate with Employee tool admins to produce impactful design solutions
- Participate in customer insight activities, identifying research opportunities on the projects and incorporating findings into the design
- Advocate for and have core knowledge for web accessibility best practices and usability guidelines
- Grow competencies and skills; dig deeper into specific aspects of design and research, working to become an expert
- Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, contextual inquiry/observations, evaluative unmoderated studies and usability testing
- Communicate research results, translating findings into actionable recommendations, advocating research findings to diverse audiences through written and oral presentations
- Actively participate in project and recurring team meetings
- Build trusting relationships with employees and team members
Ideal Skills, Experience, and Competencies:
- At least three (3) to five (5) years of combined experience working as a design professional and UX Researcher
- Ability to understand fundamental design deliverables and knowledge of when to use them (i.e., wireframes, high-fidelity mockups, etc.)
- Knowledge of user-centered design processes, testing methodologies, design systems, usability and accessibility concerns, and research tools
- Demonstrated ability to lead design conversations and advocate for customers while solving business problems
- Willingness to learn and apply behavioral metrics data into the practice
- An innate desire to learn, accept and provide feedback, and collaborate
- Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Ability to build partnerships and work collaboratively with others to meet shared objectives
- Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Experience and knowledge of Sharepoint, Salesforce, and Marketo a plus
- A compelling portfolio that showcases your research, facilitation and presentation skills
- Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate design rationale
- Proficiency in various research methodologies, such in-person and remote facilitation, and contextual inquiries
- Ability to track and manage competing priorities
- Demonstrate the ability to work independently and identify further areas of research
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $89,000 or more depending on experience
#LI-Remote #LI-JF1 #BI-Remote #DICE-J
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups