VP, Talent Development and Experience

Posted Mar 31

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding
Be All In
Bring Your Whole Self
Lean Into Discomfort
Put Members First

About the Role:

The Vice President of Talent Development and Experience will lead our strategic talent development, performance management, learning, and employee experience organization by designing and deploying initiatives that enable and support our teams and leaders to achieve key short-term and long-term business objectives. You are focused on supporting our highest priority resource - our employees and driving a best in class talent development and employee experience model.

This role reports into the Chief People Officer and works in close collaboration cross-functionally with Cityblock Health senior leadership and the People senior leadership team. The role will drive employee experience and engagement that threads across the lifecycle of the employee and directly bridges with the learning and development and talent development strategies to foster an inclusive culture built on connectedness, trust, and strong relationships. This leader will strategically develop executive leadership and future leaders, while retaining top talent, and leverage data to inform key decisions for enhancing the employee experience and voice of the employee.

In this highly dynamic and visible role, you will be equal parts strategist, builder, program designer, and team leader. You are able to roll up your sleeves and be an independent self-starter and innovator while connecting key initiatives directly to the strategic priorities of the business.

Essential job opportunities:

Performance Management: Design a strong performance culture that develops top talent and incentivizes the right behaviors through a performance management framework, coaching, mentoring, talent reviews, and succession planning.
Growth and Leveling Strategy: Launch and manage enterprise-wide leveling guidelines and promotion process tied to overall talent growth strategy.
Executive Leadership Development: Leads, develops, and delivers the overall talent management strategy that drives engagement and retention while delivering a clear and scalable approach to supporting leaders across the company.
Employee Care Model: Build and deliver a high performing Employee Care Model that provides an exceptional team member experience.
Learning: Develop and execute a comprehensive learning and development strategy, aligning it with the company's mission, values, and goals, to build the team member and leadership skills used to deliver company objectives and fill talent and performance gaps.
New Hire Experience: Develop and implement a comprehensive onboarding program for new employees, ensuring a smooth transition and integration into the organization.
Employee Net Promoter Score and Feedback Mechanisms: Build and launch mechanisms, including an employee net promoter score, to amplify the voice of the employee and drive action planning aligned to feedback/insights to improve employee engagement.
Employee Experience and Engagement: Drive initiatives that move the needle on improving employee engagement and experience, in partnership with business leadership help enhance a positive, engaged culture that celebrates the interests, talents, and contributions of employees across the company at every level.
DEI: Lead and support diversity, equity, and inclusion (DEI) initiatives, ensuring that learning programs and practices promote a diverse and inclusive workplace.
Metrics and Insights: Evaluate the effectiveness of talent programs through metrics and feedback, making data-driven decisions to continuously improve and enhance the learning and development experience.
Innovation: Stay up-to-date with industry trends, best practices, and innovations in learning and development, employee experience, and DEI to continuously improve and innovate learning programs.
Compliance: Ensure compliance with regulatory requirements and industry standards related to learning and development.

Requirements for the Role:

Bachelor’s degree
15 years experience in Learning and Development
Makes data driven decisions to collect and understand employee experience and develop programs to make a positive impact.
Deep knowledge of turnover data and how to accumulate and measure key data points and translate them into action plans.
Proficiency in Google Suite, Microsoft Office suite specifically Excel and Powerpoint

What We’d Like From You:

A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $195,586 to $220,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.