VP, UX & Design

Posted May 30

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Our Product team members combine a passion for discovery efforts to understand problems our clients face, leadership skills to drive change for our clients, quantitative skills to measure impact, and communication skills to evangelize their visions both internally and externally.  We progress beyond a myopic focus on “what to do today” towards “what we need to build for tomorrow.”  The impact of our work empowers social good organizations, funding organizations, advocacy groups, and government agencies whose goals are to help those who need it most, and our products must live up to those lofty ideals every day.

The Vice President of UX & Design is responsible for the vision, execution, and oversight of the user experience across Bonterra’s complete line of products. An advocate for design and designers, they promote a user-centered design mindset across the organization while demonstrating how design translates into value for the business and our customers.

What you’ll Do:

  • Lead Product Design Strategy: Develop and drive Bonterra’s product design strategy, collaborating closely with key stakeholders to ensure alignment with company goals. Guarantee the quality of design output and its impact on business objectives.
  • Define Design Philosophy: Refine and own Bonterra’s design philosophy, principles, and guidelines, ensuring consistent application across all products and experiences.
  • Express Brand Principles: Ensure Bonterra’s brand principles are effectively expressed through product design, encompassing words, experiences, and visual identity.
  • Promote Inclusive Design: Foster an inclusive design mindset, integrating user accessibility considerations into the design process to ensure our products are usable by all.
  • Cultivate Collaboration: Work with leaders from marketing, product management, engineering, and customer support to foster a culture of collaboration and cross-functional synergy.
  • Optimize Team Health: Monitor and maintain optimal organizational health for UX teams throughout the company. Manage, develop, and coach senior UX professionals to ensure team success.
  • Oversee Design Operations: Lead design and research operations, identifying necessary tools, processes, and talent to enable optimal user experiences across all products.
  • Champion Design Thinking: Enforce iterative design thinking informed by user feedback and research throughout the product lifecycle. Utilize qualitative and quantitative data to discover and validate user needs and solutions.
  • Build Continuous Discovery Practices: Coach teams to operate within a Discovery “triad” of Product, Design/UX, Engineering through our roadmap framework.
  • Drive Innovation: Stay updated with industry trends and emerging technologies related to UX and design, driving innovation within Bonterra's product offerings.
  • Mentor and Develop: Mentor and develop team members, fostering a culture of growth, creativity, and excellence within the UX and design teams.

Required Experience:


  • Passion for Social Impact: Demonstrate commitment to supporting a high-growth social good tech company and a strong motivation to drive lasting social change aligned with our mission.
  • Extensive UX and Design Experience: A minimum of 10 years of hands-on experience in UX and design within an agile software development context, showcasing a deep understanding of user-centered design principles and methodologies.
  • Leadership Experience: A minimum of 10 years of leadership experience, leading and mentoring other UX practitioners to deliver exceptional design solutions and drive continuous improvement.
  • User-Centered Design: Deep knowledge and application of user-centered design methods, ensuring that design decisions are rooted in user insights and feedback throughout the product lifecycle.
  • Software Tool Proficiency: Expertise in using a wide range of design and research software tools to execute and deliver high-quality solutions efficiently.
  • Critical Thinking and Problem-Solving: Strong systems thinking, problem-solving abilities, and critical thinking skills, enabling you to tackle complex design challenges and deliver innovative solutions.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, essential for collaborating effectively with cross-functional teams, stakeholders, and senior leadership to articulate design concepts and drive alignment towards common goals.

Preferred Experience: 

  • Has overseen the successful the creation and adoption of a new Design System – preferably in a multi-product environment.
  • Worked in a “Triad” model that enforces Discovery frameworks to include Product Management, UX/Design, and Engineering.
  • Has coached teams to transition into a collaborative environment based on continuous discovery and empowered team principles.

Compensation 

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. 

US Base Salary Range: $172,600 - $200,000 w/25% annual bonus

Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

We are accepting applications for this role until 7/24/2024.

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

  • Generous Flexible Time Off (FTO) Policy
  • Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
  • Up to 15 paid company holidays including some commemorating social justice events and self-care
  • Paid volunteer time
  • Resources for savings and investments
  • Paid parental leave
  • Paid sick leave
  • Health, vision, dental, and life insurance with additional access to health and wellness programs.
  • Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.