WeSolv - Operations Director
WeSolv is an innovative tech startup that automates sourcing more diverse candidates and objectively assessing skills and competencies through real-life projects at scale. The platform enables companies to meaningfully engage the largest network of diverse candidates and generates predictive skills data to quickly identify and recruit the best talent based on performance rather than perception, reducing the opportunity for bias.
WeSolv is a growth stage company that has skyrocketed in user growth with a candidate network of 30,000+ candidates. We are backed by Techstars, LinkedIn and Google execs, the Pritzkers, and other notable funds and investors, and have raised over $1.5M to scale our team and reach. We are passionate about revolutionizing how candidates and companies connect and having fun while we do it! We are building a truly inclusive culture and welcome candidates of all backgrounds. Our customer list includes enterprise companies like Salesforce, Pinterest, and Discover, as well as high growth-stage companies like Fetch Rewards and Rheaply.
After working with such notable clients, WeSolv is now ready to scale its platform’s power and impact.
Operations Director
WeSolv is looking for a detail AND process-oriented Operations Director to build internal and external systems and processes that will allow us to scale our customer base, team, & success. You will be responsible for improving company performance, shaping its GTM and customer engagement strategies, and creating all critical processes to deliver value to our growing customer base.
This is a great role for you if:
- You are a master of creating and executing processes based on desired outcomes.
- You are a true efficiency aficionado in all areas of your life and enjoy studying new methodologies and frameworks to get things done better and faster.
- You catch the little details that are often missed by everyone else to ensure flawless execution.
- You find yourself to be a team builder who continuously iterates and optimizes to consistently and sustainably get the most out of your team and yourself.
- You love the startup hustle and are looking for an opportunity to join a highly promising startup early to become a COO of a unicorn in the future.
Role Responsibilities
1. Strategic Mapping
- Serve as a thought leader and partner to the CEO and the leadership team
- Define ST and LT goals, priorities, and outcomes
- Create and execute GTM and customer success strategies to accelerate our path to $1M total revenue
- Create and perform quality controls and monitor operational KPI’s
2. Customer Growth and Success
- Continuously innovate our GTM tactics to attract, win, and retain company clients
- Scale WeSolv’s Case Challenge process by implementing the most critical improvements and automation to the end-to-end client lifecycle
- Guide multidisciplinary teams to collaborate to execute the roadmap cohesively
- Set SOPs for client management and build the Project Management team which handles all client interactions
- Identify ways to automate support interactions to increase our ability to manage more clients
3. People & Culture
- We will work together to build a positive culture in line with WeSolv’s Core Values that drive successful results, employee happiness, and retention.
- Create standards for efficient onboarding, mentoring/coaching, goal setting, and performance management.
- Identify areas to build and implement operational efficiencies for all business functions
Qualifications
- 5+ years of experience as an operational leader at a technology-driven company
- 2+ years of experience leading projects with diverse stakeholders, with some client-facing responsibilities preferred
- 2+ years of experience as a people manager, preferably having managed your team’s hiring process & led various diversity hiring efforts
- Experience leading startups from early to post-series B is preferred but not required
- Technology savvy with deep experience with productivity tools such as Asana, Hubspot, G-Suite, Intercom Salesforce, etc.
- Strong data analytics knowledge preferred (SQL, Tableau, etc.)
- Success building, scaling, and managing world-class processes.
- You enjoy learning and continuously evolving your skillset to keep up with the ever-changing tech and business landscape.
- Your values align with WeSolv’s core values.
Requirements
- 5+ years of experience leading operations from startup phase to post series B is preferred but not required
- Extensive project management experience and/or PMP certification is preferred but not required
- Technology savvy with deep experience with productivity tools such as: Asana, Hubspot, G-Suite, Intercom etc.
- Success building, scaling, and managing world-class processes.
- You enjoy learning and continuously evolving your skillset to keep up with the ever-changing tech and business landscape.
- Your values align with WeSolv’s core values.
Benefits
- A career game changer – A truly unique opportunity to build the operations org for a fast-growing startup with unlimited potential for growth
- Base salary & benifits, variable pay, and strong equity package with flexible raise opportunities based on individual & company performance
- Flexible and remote work hours are something we embrace.
- An inclusive culture that welcomes people of all backgrounds to bring their whole selves to work.
- Opportunity to build a company that will change lives for the better